1. Who we are
ORYX SportsTrack is an ORYX LABS project operated from Dubai, United Arab Emirates. This Privacy Policy applies to the ORYX SportsTrack website and SportsTrack products that refer to this policy, including AttendTrack.
2. Information we may process
Depending on how you use our website or products, we may process:
- Account information, such as your name, email address, login credentials and account role.
- Coaching and operational records, such as student or client profiles, classes, sessions, attendance status, notes and reports entered by an authorised account holder.
- Support and communication information when you contact us about the service.
- Technical information, such as browser type, device information, IP address, security logs and basic usage information needed to operate and protect the service.
3. How we use information
We may use personal information to:
- Provide, maintain and improve SportsTrack products.
- Create and manage user accounts and permissions.
- Store and display records entered by authorised users.
- Protect accounts, prevent misuse and maintain service security.
- Respond to privacy, support or service enquiries.
- Meet legal and regulatory obligations where applicable.
4. Coaches, clubs and student information
Coaches, clubs, academies or other organisations using a SportsTrack product are responsible for ensuring they have a lawful basis to enter and manage information about their players, clients or students. Where information relates to a child, the account holder is responsible for obtaining any consent or authority required by applicable law.
5. Legal bases
Where applicable, we process information because it is necessary to provide the service requested, because we have a legitimate interest in operating and securing the service, because consent has been provided, or because processing is required by law.
6. Service providers
We may use trusted infrastructure, hosting, database, authentication, analytics or security providers to operate SportsTrack products. These providers may process information only as needed to provide their services to us and are expected to protect it appropriately.
7. International processing
Our service providers may operate in different countries. This means information may be processed outside the country where it was collected. Where required, we take reasonable steps to use appropriate safeguards for international processing.
8. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain legitimate business and security records, meet legal requirements and resolve disputes. Account holders may request deletion, subject to lawful retention requirements.
9. Security
We use reasonable administrative, technical and organisational measures designed to protect information. No online service can guarantee absolute security, so users should also protect their login credentials and devices.
10. Cookies and local storage
The public ORYX SportsTrack website is designed to operate with minimal tracking. SportsTrack products may use essential cookies or browser storage for login, security, preferences and core application functions. We may update this policy if optional analytics or additional technologies are introduced.
11. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, or to object to certain processing. We may need to verify your identity before completing a request.
12. Data entered by an organisation
Where a coach, club or organisation controls information stored in a SportsTrack product, privacy requests about that information should normally be directed to that organisation first. We will support the account holder where reasonably required.
13. Children
SportsTrack products are intended for use by authorised adult account holders. They are not intended for children to create independent accounts unless a future product expressly permits this with appropriate safeguards.
14. Changes to this policy
We may update this Privacy Policy as our products develop. The updated date at the top of this page will show when the policy was last revised.
15. Contact
For privacy questions or requests, contact: